Refund policy

We want you to love your jewellery. You have 30 days after receiving your order to request a return or exchange - well beyond the 14 days required by UK law.

To be eligible for a return, your item must be unworn and in its original packaging. You will also need your order number or proof of purchase.

To start a return, email haza@beautybysiya.com with your order number and we will reply with simple instructions.

Once your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return cannot be accepted.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Faulty or incorrect items are replaced or refunded at our cost, including return postage.

Questions? Email haza@beautybysiya.com any time - we are a small team and we answer every message.